Frequently Asked Questions

Yes. Koala Eco Dish Soap is highly concentrated, so a small amount goes a long way, and you can dilute it to suit your washing style. The concentrated formula cuts through grease effectively while remaining gentle on hands, biodegradable and naturally scented with essential oils.

Simple ingredients like vinegar and bicarbonate soda can help with small tasks, but DIY recipes aren't always as effective, stable or surface-safe as professionally formulated products, and some combinations can damage finishes. Koala Eco products are carefully formulated to balance safety, stability and performance while still using naturally derived ingredients.

Koala Eco Multi-Purpose Cleaner is suitable for a wide range of everyday surfaces. Natural stone such as marble, granite and limestone can vary depending on how it's sealed and finished. Patch-test it before regular use.

Yes. Koala Eco products clean surfaces and help freshen the home using Australian essential oils with deodorising properties. Rather than masking smells like synthetic air fresheners, our formulas help clean the source while leaving a subtle, natural freshness, using oils such as eucalyptus, lemon myrtle and peppermint.

Yes. When formulated correctly, natural cleaning products can be highly effective. Our plant-based formulas remove dirt, grease, grime and everyday mess without harsh chemicals like chlorine bleach, ammonia or synthetic solvents, combining biodegradable plant-derived ingredients with Australian essential oils chosen for both performance and natural antibacterial properties. Our philosophy is simple: you should never have to choose between effectiveness, safety and sustainability.

Koala Eco products are highly concentrated, so a small amount is usually all you need. Using the recommended amount maximises performance and reduces waste. Follow the usage instructions on each label for the best balance of cleaning power, sustainability and value.

Store Koala Eco products in a cool, dry place away from direct sunlight and heat, which helps maintain freshness, stability and scent.

Yes. Koala Eco Dog Wash is gentle enough for puppies when used as directed, made with naturally derived ingredients and essential oils that cleanse the coat while being kinder to sensitive skin than many conventional pet shampoos.

Many pet owners searching for natural dog shampoo or non-toxic pet wash are looking to avoid harsh synthetic fragrance, sulphates and unnecessary chemical ingredients around their animals and homes. Koala Eco Dog Wash is designed to support a cleaner, fresher and more natural approach to pet care while creating a calm and enjoyable bathing experience for both pets and owners.

Yes. Koala Eco Fruit & Vegetable Wash is made to gently clean fresh produce and rinse away surface residues, dirt and handling impurities before eating. Made with naturally derived ingredients, it rinses cleanly without leaving behind harsh chemical residue or artificial fragrance.

Yes, many conventional detergents leave synthetic fragrance and harsh surfactants on fabrics, which can bother sensitive skin, babies or allergy-prone households. Koala Eco Laundry Wash is naturally scented with essential oils and formulated for an effective clean without heavy artificial fragrance — so laundry feels clean, soft and comfortable.

Yes. Koala Eco Laundry Wash works in both front- and top-loading machines, including high-efficiency models and cold-water washes. Our concentrated, plant-based formula cleans effectively in cold cycles — helping save energy — while remaining gentle on fabrics and skin. It's biodegradable, septic safe and naturally scented with Australian essential oils.

Natural products scented with essential oils can transform how a home feels. Rather than overpowering synthetic fragrance, essential oils create a subtler experience — calming, uplifting or grounding. Koala Eco products are scented with Australian essential oils chosen for both function and atmosphere, from invigorating peppermint to calming lavender and refreshing mandarin.

A good natural detergent should clean well while staying gentle on skin, fabrics and the environment. Koala Eco Laundry Wash is made with naturally derived ingredients and Australian essential oils to deliver a thorough clean and leave clothes beautifully fresh — without harsh synthetic ingredients or overpowering fragrance.

Koala Eco products have a recommended shelf life of approximately three years from the date of purchase when stored correctly.

At Koala Eco, we believe choosing natural products should never mean compromising on performance. Our plant-based formulas are designed to cut through grease, grime and everyday messes using naturally derived ingredients and biodegradable surfactants that are both powerful and non-toxic.

We test our products in real homes — busy kitchens, muddy paw prints, family bathrooms and everyday spills. Our plant-based formulas and biodegradable surfactants cut through grease and grime for a clean you can see, smell and trust, without harsh chemical residue.

Koala Eco products suit a wide range of household surfaces, including kitchens, bathrooms, glass, stainless steel, tiles, sealed timber and floors. Because every home is different, we recommend patch testing first on delicate, porous or speciality surfaces such as marble, natural stone or unfinished timber.

It depends on the space: kitchens need effective degreasing, bathrooms need to tackle soap scum, and floors need a cleaner that leaves no sticky residue. Koala Eco offers targeted products for each, all powered by plant-based ingredients and essential oils — so you can clean your whole home without a cupboard full of harsh chemicals.

They're designed for different jobs and work well together. Stain Spray is a targeted pre-treatment for lifting marks and spills before washing — ideal for collars, cuffs, food spills and makeup. Oxygenated Bleach is for broader use, brightening whites and refreshing full loads by releasing oxygen-based cleaning power — without the harshness of chlorine bleach.

Foam is often associated with cleaning power, but more foam doesn't mean a better clean. Many conventional products use synthetic foaming agents like SLS to create the impression of stronger cleaning. Our plant-based formulas are made for performance rather than foam, so they may feel lighter or less bubbly while still removing grease, dirt and grime.

Traditional detergents are often designed to leave a strong synthetic fragrance on clothing for days. Natural washes smell lighter and more subtle because they use essential oils rather than artificial fragrance. Koala Eco Laundry Wash leaves clothes smelling clean and balanced, without overwhelming scent lingering on fabrics.

Because our products are made with natural ingredients and essential oils, slight colour variations can occur between batches. Essential oils vary with seasonal conditions, climate and harvest. These variations are completely normal, don't affect safety or performance, and are a sign that real botanical ingredients are being used rather than artificial dyes.

Yes. Koala Eco products use plant-based ingredients and Australian essential oils — without harsh chemicals like chlorine bleach, ammonia, synthetic fragrance and aggressive solvents. They combine effective plant-based cleaning with biodegradable ingredients to help your home feel clean, fresh and comfortable to live in.

Yes. Our products are designed for everyday family life and are safe to use around babies, children and pets when used as directed. They're made with plant-based ingredients, biodegradable cleansers, and Australian essential oils, without harsh chemicals like chlorine bleach, ammonia, or synthetic fragrance.

As with all cleaning products, use as directed. Because sensitivities vary, we recommend patch testing where appropriate and consulting your healthcare professional or veterinarian if you have specific concerns.

Many people with asthma, eczema, allergies or fragrance sensitivities prefer cleaning products without harsh fumes or synthetic fragrance. Our formulas use plant-based ingredients and Australian essential oils rather than artificial perfumes, chlorine bleach or aggressive chemicals, and we avoid ingredients commonly linked to indoor irritation.

Because essential oils are naturally active botanical ingredients and sensitivities vary, we recommend reviewing ingredient lists and patch testing where appropriate, particularly for highly sensitive individuals. Our philosophy is simple: cleaning products should help homes feel cleaner, calmer and more comfortable to live in — without overwhelming the senses.

Yes. Koala Eco bottles are BPA free and made from 100% recycled and recyclable rPET plastic, supporting a more circular packaging system. We're also proudly Plastic Neutral, funding the recovery of the equivalent amount of plastic we use through global recovery initiatives.

Yes. All Koala Eco products use readily biodegradable ingredients that break down safely and quickly. Our formulas are greywater safe and suitable for septic systems when used as directed.

What goes down the drain matters. Many conventional cleaners contain petrochemicals and persistent synthetic ingredients that can harm waterways over time — so we choose plant-based ingredients for both performance and environmental responsibility.

Many of the Australian essential oils we use — including eucalyptus, lemon myrtle, peppermint and tea tree — are known for their natural antimicrobial and antibacterial properties. They help clean, refresh and deodorise surfaces while creating an uplifting scent, without aggressive chemical formulations.

Yes. Koala Eco products are designed for regular everyday use throughout the home — from kitchen benches and bathrooms to laundry and dishwashing. Our plant-based formulas and essential oils deliver effective cleaning while remaining kinder to people, pets and the planet.

Yes. Many conventional cleaners contribute to indoor air pollution through synthetic fragrance, volatile organic compounds (VOCs) and harsh chemicals that linger in enclosed spaces. We formulate with plant-based ingredients and Australian essential oils instead, so your home feels naturally fresh — without overpowering fumes or heavy artificial scent in the air you breathe.

No. Koala Eco products are completely free from synthetic fragrance, artificial dyes and masking agents. We scent our formulas only with Australian essential oils, chosen for both their aroma and their function. If an ingredient doesn't serve the wellbeing of people or planet, we leave it out.

Many people choose to avoid chlorine bleach, ammonia, phosphates, synthetic fragrance and harsh petrochemical-based surfactants, which can contribute to indoor air pollution, skin irritation and environmental harm. We formulate with plant-based ingredients, biodegradable cleansers and natural essential oils instead — and we clearly list what's inside every bottle, and why.

We intentionally avoid chlorine bleach, SLS (sodium lauryl sulfate), synthetic fragrance and other harsh chemicals found in many conventional cleaners. Used frequently in enclosed spaces, these can contribute to skin irritation, indoor air pollution and environmental harm. Instead, we use naturally derived, plant-based ingredients that clean effectively — proving natural cleaning can work just as well, without harsh chemicals.

Only one discount code can be applied per order. This keeps our promotions, subscription offers and bundle pricing fair and consistent. If you're choosing between offers, select the one with the greatest overall value — and note that our bundles, refills and subscriptions often include built-in savings.

Yes. Koala Eco offers free shipping when minimum order thresholds are met:

• USA: Free shipping on orders over $65 within the continental United States.
• Australia: Thresholds vary by state and region.

For the most accurate, up-to-date details, see our website checkout or shipping policy page.

At this time, Koala Eco products are available within Australia and the continental United States through our online stores and selected retail partners. We don't currently offer broader international shipping, but hope to expand in the future. It is possible to purchase Koala Eco via online international retailers such as iHerb and Revolve. To stay updated, join our mailing list or follow us for stockist and availability news.

Our customer care team is always happy to help with product questions, orders, subscriptions and shipping. The best way to reach us is through the contact form or customer support email on our website, and we'll respond as quickly as we can during business hours.

Once your order is dispatched, you'll receive a shipping confirmation email with tracking details. If you created an account at checkout, you can also view your order status there. Delivery times vary by location, carrier and season — if you haven't received your tracking email or need help, our customer care team is happy to assist.

You can buy directly through our official online stores in Australia and the United States, or from a growing network of selected retail partners, lifestyle stores and wellness retailers. Shopping on our website gives you the full range, refills, bundles, subscriptions and latest launches — and you can use our online stockist locator to find nearby retailers.

Yes. We offer both curated bundles and flexible subscriptions. Bundles bring together complementary products for kitchens, bathrooms, laundry and home care at better value, while subscriptions deliver your everyday essentials on a recurring schedule so you never run out. Subscriptions are popular for frequently used products like Laundry Wash, Dish Soap and Multi-Purpose Cleaner.

You can manage your subscription anytime through your customer subscription portal, where you can change delivery frequency, swap products, or pause, skip or cancel upcoming orders. If you have trouble accessing the portal or need help making changes, our customer care team is happy to assist.

Our formulas are made from natural and naturally derived ingredients, following ISO 16128 guidelines. On average, our products are 97.9% natural origin, combining plant-based ingredients with safe, effective derivatives.

Yes. Koala Eco products are vegan and cruelty free. We never test on animals and don't use animal-derived ingredients. Alongside our biodegradable formulas, recycled packaging and Plastic Neutral certification, this reflects our commitment to products that are kinder in every sense — for people, pets and the planet.

We aim to keep formulations consistent. In some cases locally sourced alternatives are used, but all products remain plant-based, non-toxic and highly effective.

Koala Eco is a family business founded by Jessica Bragdon and Paul Davidson. After their infant son was diagnosed with neuroblastoma, they went looking for cleaning products that were both genuinely natural and highly effective, and could not find them. As parents, they wanted products that were safe and powerful, and a home that felt better to be in: the aromatherapy of Australian essential oils, a connection to nature, no harsh chemicals or overpowering synthetic fragrance.

Founded in Sydney in 2017, Koala Eco makes home, body and cleaning products from plant-derived ingredients and Australian essential oils such as eucalyptus, lemon myrtle, peppermint and rosalina. Underneath it all is one belief, drawn from ecopsychology: that connection to nature is good for human wellbeing.

Today, the company operates across Australia and the United States, selling direct to consumers and through wholesale, and is stocked nationally in gift stores and major U.S. natural retailers, including Erewhon, Whole Foods Market, Sprouts and many others.

It's more than a tagline — it's the philosophy behind everything we make. It reflects the belief that humans are deeply connected to the natural world, and that bringing more nature into our homes, routines and senses can genuinely improve how we feel.

The idea is rooted in ecopsychology, the study of how connection to nature affects well-being. Research shows that exposure to natural environments, plant-based scents and sensory experiences linked to the outdoors can help reduce stress, restore attention, improve mood and support emotional wellbeing. Koala Eco brings those benefits into the home through Australian essential oils, naturally derived ingredients and sensory rituals that reconnect daily cleaning and self-care with nature rather than synthetic chemicals and artificial fragrance.

The philosophy also extends beyond products through our “Hour in Nature” initiatives, encouraging people to spend intentional time outdoors — a walk, an ocean swim, time in the garden — to reset and reconnect.

Koala Eco was created from a simple belief: cleaning products should support wellbeing, not compromise it. Our formulas combine plant-based ingredients with Australian essential oils to clean effectively — naturally antibacterial and beautifully sensorial, without harsh chemicals or synthetic fragrance. Every formula is created to make the home clean and balanced, and the experience emotionally restorative.

Sustainability guides every decision. Our products are biodegradable, packaged in 100% recycled and recyclable bottles, refillable where possible, and proudly Plastic Neutral. Driven by a growing body of evidence on Ecopsychology and the importance of maintaining a regular connection to nature for well-being, Koala Eco’s mission is to support this connection by bringing more nature into people’s daily lives, both through the beauty of our plant-based range, and via the support of community-based initiatives 1% for the Planet and the Oceanic Society’s Conservation Scholars Program that takes underprivileged kids and teens on whale watching trips and teaches conservation. More Nature, Feel Better.

• Australia: Made locally using Australian essential oils.
• USA: Made locally in the USA using Australian essential oils.

A home should smell naturally fresh, not artificially perfumed. We never use synthetic fragrance, masking agents or fragrance. Instead, we use only Australian essential oils, chosen for both their aroma and cleaning benefits.

Many conventional cleaners use petrochemical-derived fragrance designed to linger on surfaces and in the air. Increasingly, consumers searching for non-toxic cleaning products are looking to avoid synthetic fragrances due to concerns about indoor air quality, skin sensitivities, and overall chemical exposure in the home.

Ingredients such as eucalyptus, peppermint, lemon myrtle and lavender help create products that feel uplifting, grounding and sensorial while supporting effective everyday cleaning performance. We prefer scents that enhance wellbeing rather than overwhelming it.

At Koala Eco, we use Australian essential oils because they embody both the aromatherapy benefits and the functional power of nature. Unlike synthetic fragrances that simply imitate scent, essential oils are the concentrated essence of plants, extracted from bark, leaves, flowers and fruit, while also carrying natural antibacterial, deodorising and mood-enhancing properties.

The philosophy runs deeper than fragrance alone. The Koala Eco Journal describes essential oils as a way to bring the restorative feeling of nature into everyday rituals, transforming cleaning from a chore into a sensory experience connected to wellbeing, calm and clarity.

Yes. Many Koala Eco products come in refill sizes designed to reduce plastic, minimise packaging waste and extend the life of your existing bottles. Refilling is one of the simplest ways to cut single-use packaging while continuing to use the products you love. We believe sustainability should feel practical and achievable — not all or nothing.

Giving back is woven into how we work. We donate a portion of every sale through our partnership with 1% for the Planet, supporting environmental organisations working to protect nature and restore ecosystems. Championing Future Environmentalists, we are proud sponsors of the Critter Scholars Program. An initiative by the Oceanic Society, which pioneers nature-based tourism globally in pursuit of a mission to improve ocean health, the Critter Scholars Program gives youth from disadvantaged communities the opportunity to take part in enriching wildlife experiences and interactions. We're also proudly Plastic Neutral through our partnership with rePurpose Global, funding the recovery of plastic waste before it reaches waterways and oceans.

Every decision — from ingredients to packaging to partnerships — is guided by a desire to create products that are safer for people and kinder to the planet.

Yes. Sustainability is built into our packaging. Our bottles are made from 100% recycled and recyclable rPET plastic, reducing demand for virgin plastic. We're also proudly Plastic Neutral: through our partnership with rePurpose Global, we fund the removal of the same amount of plastic from the environment as we use across our packaging — helping keep plastic out of waterways and oceans.

True sustainability goes beyond marketing language — it means looking closely at ingredients, biodegradability, packaging, manufacturing and long-term impact. At Koala Eco, sustainability informs every decision, from biodegradable plant-based ingredients and recyclable bottles to concentrated formulas that reduce waste. We believe transparency matters and that thoughtful choices made consistently create meaningful change over time.

Environmentally responsible products should be biodegradable, thoughtfully formulated and packaged with sustainability in mind. Koala Eco products are made with biodegradable ingredients and recyclable bottles, designed to be effective while remaining gentle on waterways and ecosystems. We believe caring for the home and the planet go hand in hand.

Refills reduce single-use packaging by encouraging customers to reuse existing bottles rather than buying new ones each time. Over time, this helps cut plastic consumption, transport emissions and overall packaging demand — while delivering the same high-performing products.

Natural products are often made with higher-quality plant-based ingredients, essential oils and more responsible manufacturing than conventional chemical cleaners. We prioritise biodegradable ingredients, recycled packaging, ethical sourcing and sustainable production, and invest beyond the bottle, including Plastic Neutral certification and environmental giving.

The price on the shelf can also be misleading. Koala Eco formulas are concentrated, so a little goes a long way: one bottle of Dish Soap gives around 43 full sink washes, and our refills mean you keep the glass bottle and pay less each time. Measured per use, our products cost about the same as many conventional brands, and often less.

For many customers, choosing natural is about more than cleaning. It's about a healthier home and supporting brands aligned with their values.