Frequently Asked Questions
Are your products effective in light of COVID-19?
Our dish soap and hand wash are naturally antibacterial and will wash away viruses and bacteria, however, they don’t contain alcohol so do not work as a sanitiser. If you use our hand wash, remember to wash for at least 20 seconds, and rinse in hot water.
Are your cleaners safe for all kinds of surface?
As an important part of Koala Eco’s production and development processes, we’ve had our cleaners tested on multiple surfaces including marble, concrete, and porous stone, to ensure they won’t damage any of these materials, and to make sure we are using a safe amount of essential oils. Every test has given us beautiful results. We do however always recommend a patch test when you use the cleaner for the first time on a new surface.
Do you have a cleaner that’s especially good for wooden surfaces?
Our floor cleaner is formulated to work really well on wooden surfaces. It contains the essential oils of Mandarin and Peppermint, and smells incredible. It is pH-neutral and does not contain alcohol so it won’t dry out your floor or wood furniture.
You may be interested to know we have tested our floor cleaner on many types of surface including waxed wood, engineered stone, concrete, polished concrete, caesar stone and white marble and its work brilliantly without causing any damage. Of course, we always recommend a patch test first: it’s common sense.
Also, it's important you follow the directions on the bottle and mix our floor cleaner with water, otherwise it can feel sticky if used without diluting.
Are your products safe around babies and pets, and can I use them during pregnancy?
Absolutely. Koala Eco products are completely safe to be used around babies and pets, and safe for use during pregnancy. Our cleaners, sprays and lotions are antibacterial and anti-fungal, and we use carefully measured, safe amounts of native Australian essential oils in our products, which are also certified cruelty-free, allergy safe, and non-toxic. We aim for the naturopathic benefits of breathing in essential oils rather than customers being blasted by synthetic fragrance: so there are no artificial perfumes in anything we make.
I notice you use plastic for your bottles?
Yes, we do. Our bottles are made from 100% locally collected recycled plastic and are also recyclable. No new plastic is created with our bottles. We also offer refills, concentrates and refillable glass options.
Known as rPET, this process recycles original PET containers into ‘new’ bottles, and is more environmentally friendly because rPET has a lower carbon footprint than virgin PET.
The same size, strength, shape and transparency as our original bottles, our rPET bottles appear—appropriately enough—to have a slight tint. After use, they are still recyclable into other products. This means Koala Eco is no longer be responsible for creating any further plastic for our bottles.
We also make sure our packaging, boxes etc are recycled. And don’t forget, each Koala Eco bottle you buy triggers a donation to One Percent for the Planet.
I have a septic tank. Are your products OK for this?
All of Koala Eco’s products are totally suitable for grey water and septic tanks. Any alcohol we use in our ingredients is plant-derived and biodegradable. This means it is produced as a by-product of the fermentation of natural sugars in fruit. It’s a natural preservative and also kills germs.
All of the ingredients in our products including this plant-derived alcohol are readily biodegradable and do not contain phosphates or any other chemicals known to create issues in septic systems.
Some general details about our company and products, which may reassure you.
Koala Eco is a local family business founded by husband-and-wife duo Jessica Bragdon and Paul Davidson in 2017. We have created a range of safe, powerful, plant-based products for a clean home, body and mind. Our brand’s purpose harnesses the power of nature to inspire a safe, caring, and beautiful world. The range of natural and eco-friendly cleaning and hand & body products are made locally with high concentrations of Australian essential oils, such as Eucalyptus, Peppermint and Lemon Myrtle, and are certified non-toxic, vegan and allergy safe.
Non-toxic. We are safe for even the littlest members and furry friends in every household.
Ethically formulated. Our products are plant-based, vegan, certified cruelty-free and never tested on animals.
Really effective. Thanks to our plant-based ingredients, our products perform better than their toxic alternatives.
Environmentally conscious & sustainable. Made with sustainably sourced plant-based ingredients and pure essential oils, Koala Eco formulas work without harming the environment, are biodegradable and grey-water safe.
No new plastic. Our bottles are made from recycled and recyclable rPet.
A beautiful experience. Thanks to the high concentrations of Australian essential oils, the aromatherapy benefits make using our products a sensorial experience like no other.
A devoted followership. We have attracted a fan-base of devotees, with an Instagram following of 70,000 followers, and over 2000 5 Star Reviews.
A belief in the power of nature to improve wellbeing. Koala Eco aims to bring more nature into people’s daily lives, both through our natural and sustainable product range, as well as our partnership with #NaturePact, an initiative of the People and Parks Foundation. We are proud supporters of 1% for the Planet and WWF.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
We are very proud of Koala Eco’s safe, powerful, plant-based range and would love to hear any thoughts and suggestions you may have.
We’d also love to hear about how you like to connect with nature. Tag us on Instagram @koalaeco and #anhourinnature to share your experiences.
All inquiries to firstname.lastname@example.org
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